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Thursday, January 26, 2006

Bread Winning Management Style

So its that time of my career when I need to diversify and re-focus on ways and means to provide for my bill paying, food and wine indulging, best concert seats seeking, sublimely non-sensical haute couture needs.

The past few days, I have been interviewing and scoping out whats out there that would bury me deeper into this capitalistic society. Hence the sparsity in blogging.

Anyway, wanted to share with you all this piece where I was asked to assess my own behavioral style for some of these management qualities. I am no Drucker but I figured I would respond to my initial senses and lucid interpretations. Most are "oh-so-obvious", but I guess its nice to recap. Let me know what you guys think.

Required Behavioral Competency

Description of Your Behavioral Style
(My Responses)

Change advocate

Change is desired only when there are tangible values associated with that change. Web transformation changes are often tied to metrics and quantifiable ROI. I am a strong believer in such metrics. Process changes that are needed to adapt to technology meets resistance initially, but as a thought leader, I find that the onus is on me to draw attention to the overall business value and advantages for that process change.

Leadership

Fine leadership for me translates to inspiring and motivating team to tap their true talent. To recognize every individual’s talent and to harness it a de facto requirements and I constantly strive to discover talent in the team.

Client partnership

I believe that partnership is a win-win relationship wherein there is proven value between to the two parties. I highly recommend testing a partnership through a dry run or a mini project before starting out on a huge investment project. This way the risk is mitigated and the dynamics and rules of engagement can evolve over the due course of time.

Communication for results

I believe that in the IT world, communication needs to be lucid and within the domain. From an CxO to a VP / Director, the communication is strategic in nature. It only delves into what the end goal is. The onus then is on the VP/ Director to translate those strategic goals into tactical implementations and communicate this to the managers. The manager takes these tactical implementations and communicates the requirements to his team. This form of communication provides focus on the work ahead. Having said that, its key that all team members truly understand the business value of an application or an initiative.

Consulting

I am blessed to have been in the consulting world for sometime now. It provides a natural ability to react and respond to situations – project situations, communication changes, change in strategic direction, make travel plans on a short notice, adapt to work cultures, comprehending business problems without the luxury of documentation, etc

Customer service orientation

The key business driver for all web automation is efficient gains in customer service resulting in bottom line value either in the form of increased revenues or customer loyalty. Customers could be internal or external. To the external customer, the company is not perceived as functional organizations. It’s therefore vital that internal customers have all the information they need at their fingertips even if it’s not part of their subject domain.

Decisiveness

The act of being decisive is preceded by a scientifically calculated assessment and a bullet proof rationale to make a decision in the first place. Decision, end of the day, is as human as it can be and is vulnerable to extraneous factors that were not considered during that scientific assessment or rationale. It’s important for me to sense these extraneous factors and make necessary changes to keep that initial decision back on the winning track.

Initiative

Innovation is no innovation without the drive and initiative to take that innovation to fruition. I take initiatives after I have done some due diligence. I believe that when taking initiative it’s key to present supporting data on the viability of that initiative to gain consensus.

Mentoring and developing others

A team stays intact only when every member of the team wakes up everyday looking forward to learn new things. Knowledge is a commodity that is not equally spread out. It’s acquired at various intervals and circumstances. It’s therefore important to set up a platform to exchange ideas. Developing others is to facilitate the team members to work on their individual projects and provide enough face time for them to share their accomplishments of their individual projects. This promotes camaraderie and provides vigor when the team is working on the actual project.

Team leadership

Sense and react to group dynamics. Instill the ability to win and succeed in each team member.

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